Privacy policy

Privacy Policy

Last Updated: May 31, 2026

This Privacy Policy explains how Quantum H2 USA LLC doing business as Copexa (“Copexa,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit https://copexa.life (the “Site”), purchase our products, or otherwise interact with our Services.

By using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site or purchase our products.

1. Information We Collect

We collect the following categories of personal information:

  • Contact and Shipping Information: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: Credit/debit card details and other payment information (processed securely by Shopify and our payment processors).
  • Account Information: Username, password, preferences, and account settings (if you create an account).
  • Transaction and Order Information: Details of your orders, purchases, cart contents, and browsing history.
  • Communications: Information you provide when contacting us via the contact form, email, or customer support.
  • Technical and Usage Information: IP address, device type, browser information, operating system, and how you interact with the Site (collected automatically via cookies and similar technologies).
  • Inferences: We may draw inferences from the above information to improve your experience.

2. How We Collect Your Information

  • Directly from you (when you place an order, create an account, fill out forms, or contact us).
  • Automatically through the Site (cookies, analytics tools, and server logs).
  • From third-party service providers (such as Shopify, payment processors, and shipping carriers).

3. How We Use Your Personal Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Provide customer support and respond to your inquiries.
  • Improve and personalize your experience on the Site.
  • Send important transactional communications (order confirmations, shipping updates, etc.).
  • Send marketing communications (only with your consent or where permitted by law).
  • Detect, prevent, and investigate fraud, security issues, or illegal activity.
  • Comply with legal obligations and enforce our Terms of Service.

4. How We Share or Disclose Your Information

We may share your personal information with:

  • Shopify and other service providers who perform services on our behalf (payment processing, shipping, analytics, hosting, email services, etc.).
  • Business partners for marketing purposes (only where you have consented or as permitted by law).
  • Affiliates within our corporate group.
  • In the event of a business transfer (merger, acquisition, etc.).
  • Law enforcement, regulators, or other third parties when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy (if published) or the privacy settings in your browser.

6. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Access, correction, or deletion of your data
  • Opting out of marketing communications (unsubscribe link in every email)
  • Opting out of sale or sharing for targeted advertising (where applicable)
  • Limiting certain processing activities

To exercise any of these rights, please contact us at info@copexa.life. We will respond within the time required by applicable law.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in the United States and other countries. We use appropriate safeguards (such as Standard Contractual Clauses where required) to protect your data.

9. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and Services are not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Site and updating the “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Quantum H2 USA LLC d/b/a Copexa 420 Lincoln Road, Suite 215 Miami Beach, Florida 33139 United States

Email: info@copexa.life

Important Safety Notice:
The use of molecular hydrogen in closed aquatic systems is still an emerging area of study. Copexa systems are designed as tools for those interested in exploring this technology in controlled aquarium environments.

Molecular hydrogen (H₂) is flammable. Active cross-ventilation is required at all times. Copexa systems are not intended for use in fully enclosed, unventilated spaces such as upper aquarium canopies, hoods, cabinets, stands, or sump enclosures.

All use is at your own risk. Please review our Terms of Service and Scientific, Safety & Product Disclaimer for full safety guidelines and terms.